Regulations

Regulations shop Another One

These Terms and Conditions define the general rules for providing electronic services in the Online Store available at www.anotherone.com.pl, operated by the entrepreneurs Karolina Kupczak and Wioleta Kołton – partners of the civil company Another One Karolina Kupczak, Wioleta Kołton S.C., headquartered at: ul. Wielopole 13, 31-072 Kraków, tax identification number (NIP): 6762665669, REGON: 528148277, email: contact@anotherone.com.pl.

I. Definitions (alphabetically)

The following terms, written with capital letters in these Terms and Conditions, have the following meanings:

  • Business Days – weekdays from Monday to Friday, excluding public holidays as defined by the Act on Public Holidays (Journal of Laws of 2020, item 1920);
  • Delivery – the provision of Goods to the Client by the Seller, including through a Delivery Provider, as specified in the Order;
  • Delivery Provider – an entity cooperating with the Seller in the delivery of Goods, i.e., a courier company or locker box operator (such as an automated parcel locker);
  • Password – a string of alphanumeric characters set by the User during the Registration of a User Account in the Online Store, used to secure access to the User Account. The User undertakes to protect the Password from any third-party access, especially by not disclosing it to third parties;
  • Client – a User who has entered into a Sales Agreement;
  • Consumer – a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity, including the purchase of Goods or use of a Service for purposes unrelated to their business or professional activity;
  • User Account/My Account – a panel available within the Online Store containing a collection of information related to a given User, as well as the Orders placed by them and Sales Agreements entered into, stored in the Service Provider’s IT system, made available to the User by the Service Provider after Registration in the Online Store, through which the User can place Orders, enter into Sales Agreements, add Goods to favorites, and review past Orders. Registration of a User Account is not necessary to make purchases in the Online Store;
  • Cart – a feature available to the User in the Online Store, used to select Goods for the purpose of placing an Order. The contents of the Cart can be edited freely by removing and adding items from the Online Store’s offering until the Order is finalized by clicking the “Confirm” button;
  • Newsletter – information, including commercial information from the Service Provider or entities in business cooperation with the Service Provider, sent to the User electronically by or on behalf of the Service Provider in exchange for subscribing to the Newsletter mailing list;
  • Entrepreneur – a natural person, legal person, or organizational unit not being a legal person, which is granted legal capacity by law, conducting business or professional activity on their own behalf and entering into a legal act directly related to their business or professional activity;
  • Individual Entrepreneur – a natural person entering into an agreement directly related to their business activity, provided that the agreement does not have a professional nature for them, particularly given the subject of their business activity as made available based on the provisions of the Central Register and Information on Business Activity;
  • Terms and Conditions – these terms and conditions, the compliance with which is necessary for using the Online Store;
  • Registration – the act of creating a User Account in the Online Store, carried out as specified in the Terms and Conditions;
  • Online Store – an online platform operated by the Service Provider, available at www.anotherone.com.pl, through which the User can obtain information about Goods and services offered by the Seller and purchase these Goods and services;
  • Seller – the entrepreneurs Karolina Kupczak and Wioleta Kołton, operating as partners of the civil company Another One Karolina Kupczak, Wioleta Kołton S.C., headquartered at: ul. Wielopole 13, 31-072 Kraków, tax identification number (NIP): 6762665669, REGON: 528148277, email: contact@anotherone.com.pl;
  • Goods – a movable item presented by the Seller within the Online Store, which may be the subject of a Sales Agreement;
  • Digital Content – data produced and delivered to the User in digital form, such as a discount code, materials provided as part of the Newsletter;
  • Durable Medium – a material or tool that allows the Client to store information addressed personally to them in a way that allows access to the information in the future for an adequate period, and which allows for the reproduction of the stored information in an unchanged form, such as a paper document, email message;
  • Sales Agreement – a sales agreement concluded remotely via the Online Store between the User and the Seller, under the terms specified in the Terms and Conditions, covering the purchase of Goods from the Seller;
  • Service – a service provided to the User by the Service Provider electronically within the meaning of Article 2(4) of the Act of July 18, 2002, on the provision of electronic services (Journal of Laws of 2020, item 344), under the terms specified in the Terms and Conditions, including but not limited to, providing a contact form free of charge, operating the User Account (only if the User has chosen to Register an Account in the Online Store), enabling the Client to select and purchase Goods, and, if the User has given their consent, other (including paid) related services, such as delivering marketing content to the User in the form of a Newsletter;
  • Service Provider – the entrepreneurs Karolina Kupczak and Wioleta Kołton, operating as partners of the civil company Another One Karolina Kupczak, Wioleta Kołton S.C., headquartered at: ul. Wielopole 13, 31-072 Kraków, tax identification number (NIP): 6762665669, REGON: 528148277, email: contact@anotherone.com.pl, who also serve as the Seller;
  • User – a natural person who is at least 18 years old, possessing full legal capacity, a legal person, or an organizational unit without legal personality but able to acquire rights and incur obligations in its own name, who uses the Online Store;
  • Order – a declaration of intent to purchase Goods made by the User via the Online Store by completing an electronic form, in a way that allows the Seller to identify the User, the subject of the Order, the delivery location, and the payment method for the price.

II. General Provisions, Technical Requirements

  1. The Online Store offers Users invitations to conclude Sales Agreements for the Goods offered by the Seller.
  2. The Seller values intellectual property rights. All intellectual property rights to the name of the Online Store, its domain, website, as well as content (including forms, logos, photos, and video materials) published in the Online Store, belong to the Seller. Unauthorized use may result in civil or criminal liability.
  3. The Online Store does not conduct wholesale sales of Goods and does not permit their resale.
  4. Advertisements, promotional materials, and other information posted in the Online Store are considered invitations to enter into a Sales Agreement rather than an offer unless expressly stated otherwise.
  5. Using the Online Store is free of charge and voluntary for the User. It requires the User to have a device with an up-to-date web browser and access to the Internet.
  6. The minimum technical requirements to use the Online Store include an up-to-date web browser supporting JavaScript and an Internet connection with a bandwidth of at least 512 kbit/s.
  7. Registration of an Account and placing an Order in the Online Store require the User to have an active email address.
  8. The Online Store does not publish customer reviews on its website.

III. Using the Online Store with and without a User Account (continued)

  1. The service agreement for Users using the Online Store without creating a User Account terminates and ceases to be binding between the parties when:

    • The User discontinues filling out the form before submission or cancels the Order;
    • The Sales Agreement or related service agreement is performed by the parties; or
    • The data provided by the User prevents the fulfillment of the Sales Agreement or the related service agreement.

  2. For Users using the Online Store with an existing User Account:

    • Either party to the service agreement may terminate it at any time without providing reasons, with one month’s notice, effective at the end of the calendar month. The notice period begins on the day the notice is delivered to the other party in written form (i.e., recorded in writing, signed, and sent to the appropriate address) or electronically (i.e., sent to the provided email address).
    • The User may terminate the service agreement immediately by requesting the deletion of their Account. Termination in this manner results in the immediate loss of rights to use the functionality of the User Account.
    • The Service Provider may terminate the service agreement immediately if the User violates the Terms and Conditions. If the User fails to cease the violation within a period not shorter than 3 days after being notified, the service agreement will be terminated. In such cases, the User will immediately lose access to their User Account.
    • Upon the termination of the service agreement, the User’s Account will no longer be active or accessible. Termination of the service agreement does not affect the validity of Sales Agreements or related service agreements entered into before the termination date.

  3. The User may submit a complaint to the Service Provider regarding the use of the service. Complaints can be submitted electronically and should include a description of the problem. The Service Provider will respond to the complaint within 14 days of its submission.

  4. Fulfillment of the Sales Agreement may require the User to provide additional information when placing the Order to ensure proper execution.

IV. Placing Orders and Entering into Sales Agreements

  1. Orders can be placed in the Online Store 24 hours a day, 7 days a week, with the exception that Orders for Goods will only be processed on Business Days.

  2. The User places an Order by selecting the Goods they are interested in and adding them to the Cart.

  3. During the Order process, the User has the option to enter a discount code (resulting in a monetary or percentage discount from the regular price) in the “Use code” field. Entering a valid discount code will adjust the price of the Order accordingly.

  4. After completing the Order and selecting the payment method (and, for Goods purchases, additionally selecting the delivery method and location), the User submits the Order by using the available form and clicking the “Confirm” button. Before confirming the Order, the User will receive a summary that includes information about the Seller, the prices of the Goods in the Cart, the total Order price, including delivery costs, and any additional costs that the User will need to pay in connection with the Sales Agreement.

  5. Submitting the Order, as described in point IV.4, constitutes the User’s offer to enter into a Sales Agreement for the Goods specified in the Order.

  6. Upon receiving the Order, the Seller will send the User a confirmation of the Order and the terms of the Sales Agreement via email, which is equivalent to the Seller’s acceptance of the User’s offer.

  7. The Sales Agreement is concluded when the email confirmation of the Order is delivered to the User’s email server.

  8. The User will be kept informed by the Seller regarding the status of the Order (including payment status, processing, and delivery, if applicable) via email or SMS, and, if applicable, through the User Account.

  9. The Seller reserves the right to refuse to accept the Order or to withdraw from the Sales Agreement in the event of a violation of the Terms and Conditions by the User.

V. Prices and Payment Methods

  1. Prices for Goods displayed in the Online Store are gross prices, expressed in Polish zlotys (PLN), and include all taxes required by applicable law (including VAT).

  2. The prices shown on the product pages do not include delivery costs or any other additional costs that the Client may need to bear. These costs will be communicated to the Client at the time of selecting the delivery method during the Order process.

  3. The Seller reserves the right to change the prices of Goods and services offered in the Online Store, introduce or withdraw Goods and services, and conduct promotions and provide discounts.

  4. Price or assortment changes, as mentioned in point V.3, do not affect Orders placed before the effective date of any such changes.

  5. Unless otherwise specified in the promotion rules posted in the Online Store, discounts and promotions cannot be combined.

  6. The Client may choose from the following payment methods for ordered Goods and services:

    • Online payment (via BLIK, credit card, or bank transfer through the Tpay payment system);
    • Deferred payment (e.g., via the Paypo system).

  7. The available payment methods for a particular transaction are presented in the Cart. The list of available payment methods depends on the contents of the Cart.

  8. Clients who choose online payment (via BLIK, credit card, or bank transfer) must complete the payment within one (1) hour of placing the Order.

  9. Clients who choose deferred payment must complete the required financing form for this payment method within one (1) calendar day, including weekends and holidays.

  10. If the Client fails to make the payment within the periods specified in points V.8-V.9, the Seller has the right to withdraw from the Sales Agreement, and the Order will be marked as “canceled.” After the payment deadline has passed without resolution, the Seller will send the Client a notice of withdrawal from the agreement (order cancellation notice) on a Durable Medium, in accordance with Article 492 of the Civil Code.

VI. Delivery

  1. The Seller delivers Goods within Poland, via a courier company or locker box operator, depending on the User’s selection.

  2. The Seller provides information in the Online Store about the number of Business Days needed for shipping and Delivery. On average, shipping will be completed within 3 Business Days from the date of Order placement.

  3. The method and conditions of Delivery may vary depending on the weight of the ordered Goods, about which the User will be informed during the Order process.

  4. Goods delivered by courier will be sent to the shipping address provided in the Order form. If a locker box is selected as the delivery method, the delivery address will be the locker box chosen by the User during the Order process.

  5. Goods are delivered on Business Days.

  6. The Seller includes a sales document (invoice or receipt) with the delivery or sends it to the Client via email to the address provided during the Order process. The sales document sent via email is in electronic PDF format. The Client can open the file using free and widely available software compatible with the PDF format.

VII. Newsletter

  1. Through the Online Store, the Service Provider allows the User to enter into an agreement for the delivery of Digital Content in the form of a Newsletter, for which the User does not pay any monetary fee but provides their personal data and consents to receiving the Newsletter.

  2. If the User does not want to consent to receiving the Newsletter, they can purchase the content shared through the Newsletter by paying the price set by the Service Provider. This requires contacting the Service Provider individually.

  3. To enter into the agreement as described in point VII.1, the User must complete and submit the Newsletter subscription form (providing their real name and email address), followed by confirming their subscription by clicking the confirmation link sent to the email address provided. The agreement is considered concluded when the User is shown a webpage confirming their Newsletter subscription.

  4. The Newsletter is sent to the email address provided by the User during the subscription process.

  5. The content provided in the Newsletter is for educational purposes only and does not constitute or replace individual advice.

  6. The User acknowledges that all content provided in the Newsletter is the exclusive intellectual property of the Service Provider or other authorized entities with whom the Service Provider has entered into appropriate agreements, and is legally protected in accordance with applicable laws (including the Act of February 4, 1994, on Copyright and Related Rights).

  7. The User agrees to use the content contained in the Newsletter for personal purposes only and not to share it with third parties without the consent of the Service Provider.

  8. Unless otherwise stated in these Terms and Conditions, the User is not entitled to download, record, reproduce, print, or distribute any content (including texts, photos, logos, descriptions, or any other publications and Digital Content) to which they have gained access through the use of the Online Store or Newsletter subscription.

  9. No special technical conditions are required to use the Newsletter. The User needs only an active email address, Internet access, a standard, up-to-date operating system, and an up-to-date web browser with cookies enabled. If additional technical requirements are necessary, the information will be provided in the Online Store in a manner visible to the User.

  10. The User may unsubscribe from the Newsletter at any time by clicking the unsubscribe link included in each message sent as part of the Newsletter.

VIII. Other Rights and Obligations of the User

  1. When using the Online Store, the User has the right to:

    • Notify the Service Provider of any suspected violation of their rights or any suspected breach of the rules specified in the Terms and Conditions or Privacy Policy.
    • Report any irregularities, malfunctions, or service interruptions of the Online Store, as well as any low-quality service.

  2. When using the Online Store, the User is obliged to refrain from:

    • Violating the Terms and Conditions or the Privacy Policy.
    • Engaging in behavior that is inconsistent with good practices or applicable law.
    • Actions that may disclose the User Account access data to third parties.
    • Providing false or misleading data or violating third-party rights.
    • Actions that could disrupt the operation of the Online Store.
    • Activities related to obtaining legally protected information not intended for recording or distribution by the User.
    • Providing and transmitting prohibited content via the Online Store in violation of applicable law.

IX. Withdrawal

  1. A Consumer (and Individual Entrepreneur) who has concluded a Sales Agreement may withdraw from it within 14 days without providing a reason.

  2. The withdrawal period for a Sales Agreement begins for a Sales Agreement in which the entrepreneur delivers Goods – from the moment the Consumer, Individual Entrepreneur, or a third party other than the carrier takes possession of the Goods, and for Sales Agreements covering multiple Goods delivered separately, in parts, or in installments – from the moment the last Goods, part, or installment is taken possession of. For other Sales Agreements, the withdrawal period begins on the date of conclusion of the agreement.

  3. The Consumer (and Individual Entrepreneur) may withdraw from the Sales Agreement by submitting a statement of withdrawal to the Seller. The statement may be made on a form provided by the Seller as an attachment to the Terms and Conditions. Sending the statement before the withdrawal period expires is sufficient to meet the deadline.

  4. In the event of withdrawal from the Sales Agreement, the agreement is considered null and void.

  5. If the Consumer (or Individual Entrepreneur) submits a statement of withdrawal from the Sales Agreement before the Seller accepts their offer, the offer is no longer binding.

  6. The Seller will refund the Consumer (or Individual Entrepreneur) all payments made by them without delay, but no later than 14 days from the date of receiving their statement of withdrawal from the Sales Agreement. The Seller may withhold the refund until the Goods are returned or until the Client provides proof of returning the Goods, whichever occurs first.

  7. The Consumer (or Individual Entrepreneur) is obliged to return the Goods to the Seller without delay, but no later than 14 days from the date they withdrew from the Sales Agreement. The deadline is met if the Goods are sent back before the 14-day period expires.

  8. The Consumer (or Individual Entrepreneur) is responsible for the diminished value of the Goods resulting from their use beyond what is necessary to establish the nature, characteristics, and functionality of the Goods.

  9. The right to withdraw from the Sales Agreement does not apply to the Consumer (or Individual Entrepreneur) in relation to Sales Agreements where:

    • The Goods are custom-made or manufactured according to the Consumer’s specifications or intended to meet their individualized needs (e.g., a book with a personalized dedication for the Client or another person indicated by the Client);
    • The Goods are delivered in sealed packaging that cannot be returned after opening for health protection or hygiene reasons if the packaging was opened after delivery;
    • The Goods are recordings of sound or visual content or computer programs delivered in sealed packaging if the packaging was opened after delivery;
    • The service involves the delivery of Digital Content on a non-material medium, for which the Client is required to pay a price, if the Seller has fully performed the service with the explicit prior consent of the Client, who was informed before the service began that, upon full performance by the Seller, they would lose the right to withdraw from the agreement, and acknowledged this;
    • The Goods, by their nature, become inseparably connected with other items after delivery.

  10. The Seller may cancel an Order placed by a Client who is an Entrepreneur (i.e., withdraw from the Sales Agreement within the meaning of Article 395 of the Civil Code) from the moment the Sales Agreement is concluded until 14 days after the Goods are delivered, or for other Sales Agreements – from the date of conclusion. Withdrawal from the Sales Agreement in the case mentioned in the preceding sentence may occur without providing a reason and does not give rise to any claims against the Seller by the Client who is an Entrepreneur.

X. Complaints

  1. All complaints related to the Goods or other services of the Seller or the performance of the Sales Agreement may be submitted by Clients in any form, including by email to contact@anotherone.com.pl. The complaint should include: the Client’s contact details, information allowing identification of the complainant as a Client, and a description of the circumstances justifying the complaint.

  2. When choosing email as the form of communication, before sending any messages to the Service Provider, the User must ensure that they are addressing them to the correct email address, i.e., the one designated by the Service Provider as appropriate and current for correspondence, especially ensuring that they are not responding to an automatic message from the Seller that the Seller will be unable to read.

  3. The Seller will respond to complaints within 14 days from the date of submission.

XI. Personal Data Protection

  1. The personal data of Users is processed for the purpose of operating the Online Store (including accepting and fulfilling Orders and providing the Service) and for marketing purposes, including sending marketing communications (if the User consents).

  2. The detailed rules for obtaining and processing data of Users using the Online Store are defined in the Privacy Policy of www.anotherone.com.pl.

XII. Final Provisions

  1. In agreements concluded with Clients or Users who are Entrepreneurs other than Individual Entrepreneurs, the Seller is liable for non-performance or improper performance of the agreement only in the case of intentional damage and within the limits of actual losses incurred by the Client or User who is such an Entrepreneur.

  2. The content of the Terms and Conditions and the Privacy Policy may be recorded by printing, saving on a medium, or downloading at any time from the Online Store’s website.

  3. The applicable law for resolving any disputes arising from these Terms and Conditions is Polish law.

  4. A Client who is a Consumer or Individual Entrepreneur has the possibility of using out-of-court complaint and claim resolution methods, which are handled, in particular, by consumer ombudsmen or Provincial Inspectorates of the Trade Inspection. Information about these entities is available, among others, on the website of the Office of Competition and Consumer Protection at https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. At http://ec.europa.eu/consumers/odr/, there is an online platform for resolving disputes between consumers and entrepreneurs at the EU level (ODR platform).

  5. The Service Provider reserves the right to amend the Terms and Conditions. Any amendments to the Terms and Conditions will be published on the Online Store’s website.

  6. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code and the Privacy Policy apply.